Terms and Conditions

​GENERAL

• The content of the website pages​ is for general information only.  It is subject to change without notice.

• Although every effort will be made to ensure reliable service, in the event of equipment failure, CLVA cannot be held liable for loss of information.

• CLVA will not at any time, directly or indirectly divulge or disclose any information that is the property of the client.

• If required by the client, CLVA would happily agree to sign any confidentiality or non-disclosure agreement.

• Consultation and quotations are free are carried out via email or telephone.

• All work carried out by CLVA will be proof-read, however responsibility of final proof-reading of documents lies with the client and any errors notified within 48 hours of receipt will be corrected free of charge.

• Errors or omissions reported after 48 hours will still be corrected but the additional time spent will be charged to the client.

• For reasons of safety and insurance, personal visits to CLVA premises are not permitted.  Any and all necessary meetings will be held at and alternative location.

• A signed contract is required before commencement of work.  This indicates acceptance of our terms and conditions.

• Written quotations will be provided prior to any work commencing.

• Contracts can be terminated with 30 days written notice by wither party. We reserve the right to charge for any work carried out prior to cancellation.

• CLVA reserve the right to reject any work, including work which CLVA believe to be unlawful or immoral.

• It is the clients' responsibility to install anti-virus protection on their equipment.

PAYMENT

• Monthly retainer packages must be paid in advance and unused hours cannot be carried over to subsequent months.

• If the credit for hourly and retainer clients is running out, the client will be notified and the work will either cease at the end of that time or the client can purchase additional time.

• All charges are billed in 15 minute increments and charged on a monthly basis.

• If the clients original requirements change, we reserve the right to change our original quotation following suitable consultation with client.

• Project work payments will be invoiced on completion of the work and payment is due 14 days from the date of invoice.

• Any additional costs incurred such as postage, carrier, will be invoiced separately to the client as "Additional Expenses".

• Payment is strictly 14 days from receipt of invoice.

• Failure to pay within 14 days will result in a £20 penalty charge.

• Any and all costs incurred for chasing and/or recovering the outstanding payment will be added to the account.

• If turnaround of work of 24 hours is requested, additional charges may be applied.

• Any late cancellation of work will incur a £20 administration fee (24 hours' note required).

• Timescales and deadlines will be agreed prior to commencement of the task.

• The time taken to complete a task will be monitored and recorded. Only time used directly on the task will be recorded, any interruptions or breaks will not be included in the completion time.

• Please note a copy of the terms and conditions will be sent to you prior to commencing the first project/task.  A signed copy will be kept on file to indicate acceptance of these terms.